User experience of an automated on-demand shuttle service in public transportation

Autonomously driving shuttles with electric drive are envisioned to play a complementary role in public transportation the near future. These vehicles may be used scenarios where use of full-sized busses is not technically feasible or economically viable. The compact size automated offers opportunity operate narrow streets, connect suburban areas and supply on-demand first last mile services. integration an shuttle service into was tested evaluated real-world trial Hamburg-Bergedorf (Germany). A survey covering large variety aspects user experience created distributed among users. Overall, passengers were satisfied indicated that they could imagine such field provided valuable insights revealed development potential services transportation, motivating continue research this area.